Help center

Please bring your original Aadhaar and PAN cards, and your bank passbook or a cancelled cheque so we can transfer the money. If you have the original purchase bill of the jewellery, bring that too.

We test the purity of your gold in front of you and weigh it. Stones, beads and other material are deducted. The value is the net gold weight × tested purity × today's rate. Any service charge is shown to you before you decide.

No. Nothing is melted, cut or taken away without your permission. You see the test and the result.

Yes. We buy gold jewellery in any condition — old, broken or out of fashion — as well as gold coins and bars.

No. The test and the valuation are free of obligation. If you are not happy with the offer, you can take your gold back.

We release gold pledged with banks, NBFCs (gold loan companies) and private money lenders or pawn brokers.

Share your loan details with us. We will estimate the value of your gold and explain your options honestly before anything is done.

It depends on your lender's process. Our team will tell you the expected timeline when you share your loan details.

Yes. Instead of selling, you can pay back the amount we paid to your lender and keep your gold. Ask our team about this option.

KYC is required by law for gold transactions. It protects you and us, and helps prevent the sale of stolen property.

Yes. KYC documents are stored encrypted and are never shared publicly. Aadhaar numbers are masked on screen, and every access by our staff is recorded.

We transfer the amount to your own bank account by IMPS, NEFT or RTGS as soon as you accept the offer. The transaction reference is printed on your receipt.

Payments are made to your bank account. This gives you a clear record and follows government rules on cash transactions.

No, you can walk in during working hours. Booking a visit online helps us keep a team member ready for you.

Any service charge is explained to you before you decide. You can also see it in the calculators on this website.